Privacy policy

Effective date: 9-25-26

Last updated: 9-25-26

This Privacy Policy explains how Wack Knacks collects, uses, shares, and protects personal information when you visit wackknacks.com, purchase our handmade craft items, create an account, subscribe to marketing, or otherwise contact us.

1. Who We Are

Wack Knacks is a home-based handmade craft business. For privacy questions or requests, contact us at crafter@wackknacks.com.

2. Personal Information We Collect

We collect the categories of personal information described below. The information collected depends on how you use the website and which features you choose.

Information you provide directly

· Identity and contact information, such as your name, email address, telephone number, and billing and shipping addresses.

· Order information, such as the handmade items purchased, product selections or customizations, order history, and transaction details.

· Account information, such as account credentials and saved contact or delivery information, if customer accounts are enabled.

· Communications and form information, including information you submit through contact forms, custom-order requests, reviews, surveys, or customer-service messages.

· Marketing preferences, including whether you have subscribed to or unsubscribed from promotional emails.

Information collected automatically

· Device and network information, such as browser type, device information, network information, and IP address.

· Usage information, such as referring pages, pages viewed, clicks, internal links, scrolling, searches, and timestamps.

· Cookie and similar-technology information, as described in Section 7 below.

Payment information

Payments are processed through Squarespace Payments and its service providers. Wack Knacks does not intentionally collect or store full payment-card numbers on its own systems. Payment providers may collect payment and transaction information under their own privacy notices.

3. How We Use Personal Information

· Process payments, fulfill orders, arrange shipping, and provide order updates.

· Create and manage customer accounts, if enabled.

· Respond to questions, custom-order requests, returns, complaints, and other customer-service matters.

· Operate, secure, troubleshoot, analyze, and improve the website and online store.

· Prevent fraud, abuse, and security incidents.

· Calculate and administer taxes and maintain records required for accounting, tax, legal, and compliance purposes.

· Send marketing communications when permitted and honor unsubscribe or other preference requests.

· Enforce our terms and protect our rights, customers, and business.

4. How We Share Personal Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, including with the following recipients:

· Squarespace, which hosts our website and online store and provides analytics, commerce, account, email, and related website services.

· Squarespace Payments, Stripe, Sift, and other payment, fraud-prevention, and transaction service providers used to complete and protect purchases.

· Shipping and delivery providers, such as USPS, to deliver purchases and provide shipment updates.

· Google Places API, if address auto-complete is enabled during checkout.

· Google Fonts and Adobe Fonts, if used to display fonts on the website.

· Form-storage, email, automation, or integration providers, such as USPS.

· Professional advisers, government authorities, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or respond to a valid legal request.

· A buyer, successor, or other relevant party in connection with a merger, sale, financing, reorganization, or transfer of all or part of the business, subject to applicable law.

We do not sell personal information for money.

5. Commerce, Shipping, Taxes, and Payments

When you place an order, we and our service providers process identity, contact, order, shipping, payment, fraud-prevention, and tax information to complete the transaction and meet legal obligations. Squarespace may use Stripe to support automated tax calculations.

Shipping providers receive the information needed to deliver your order. Their handling of personal information is governed by their own privacy notices. https://about.usps.com/who/legal/privacy-policy/full-privacy-policy.htm

Stripe privacy notice: https://stripe.com/privacy

Sift service privacy notice: https://sift.com/service-privacy

Squarespace privacy notice: https://www.squarespace.com/privacy

6. Customer Accounts, Transactional Emails, and Abandoned Carts

If customer accounts are enabled, we use account and order information to provide checkout features, order history, and customer support.

We may send non-marketing messages about orders, payments, deliveries, security, policy updates, or account activity.

If abandoned-cart emails are enabled, we may use checkout and contact information to remind you about items left in your cart. Contact us via form or email if interested in opting out.

7. Cookies and Similar Technologies

The website uses cookies and similar technologies to operate the site, remember preferences, support checkout, understand traffic and activity, and, if enabled, support marketing. Non-essential analytics or performance cookies may be placed only after you make the applicable choice through the cookie banner.

You can manage available cookie choices through clicking the “manage” button on the cookie banner. Browser settings may also allow you to block or delete cookies, although some website features may not function properly.

For a current list of cookies, their purposes, providers, and retention periods, see The cookies Squarespace uses – Squarespace Help Center

8. Analytics

We use Squarespace Analytics to understand site traffic and activity. Analytics information may include browser, network and device information, referring pages, IP address, pages visited, clicks, internal links, scrolling, searches, and timestamps.

9. Marketing Communications

If you subscribe to marketing emails, we may use your contact information and preferences to send promotional messages through Squarespace or another disclosed email provider. You may unsubscribe at any time by using the link in a marketing email.

Unsubscribing from marketing does not stop necessary transactional or service messages about an order or account.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Retention periods vary by the type of information and applicable requirements. our retention period is 60 to 90 days.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we process. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to object to or restrict certain processing. You may also have the right to withdraw consent or appeal a decision concerning a privacy request.

To submit a request, contact crafter@wackknacks.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law and subject to verification requirements.

You may opt out of marketing emails through the unsubscribe link and manage available cookie choices through the website cookie controls.

13. International Visitors and Data Transfers

Our service providers may process information in countries other than the country where you live. Where required, appropriate safeguards will be used for cross-border transfers.

14. Children's Privacy

The website and our products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.

15. Third-Party Links and Services

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for those practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Additional notice will be provided when required by applicable law.

17. Contact Us

Privacy questions and requests may be sent to:

· Wack Knacks

· Email: crafter@wackknacks.com

· Mailing address or other contact method: Contact form

· Website: crafter@wackknacks.com